Shipping and Delivery Policy

Effective Date: October 29, 2025

Last Updated: October 29, 2025

1. Nature of Service

CrewCaller India is a digital service platform that provides online professional networking and job discovery services for the Indian film, television, and media industry. As such:

• We do NOT sell, ship, or deliver physical products
• We do NOT maintain inventory of physical goods
• We do NOT engage in courier or logistics services
• All our services are delivered electronically and digitally

2. Digital Service Delivery

Our services are delivered instantly through digital means:

2.1. Account Access

• Delivery Method: Instant access upon successful registration
• Delivery Time: Immediate (real-time)
• Delivery Location: Accessible worldwide via internet connection
• Requirements: Active internet connection and compatible device (smartphone, tablet, or computer)

2.2. Premium Features (If Applicable)

• Activation Time: Within 5 minutes of successful payment
• Access Method: Automatically enabled in your account
• Notification: In-app notification and email confirmation
• Duration: As per subscription period selected

2.3. Featured Listings

• Processing Time: 2-24 hours for review and approval
• Go-Live Time: Immediately after approval
• Visibility: Displayed to all platform users based on selected package
• Duration: As per selected promotional period

3. Service Availability

3.1. Geographic Coverage

• Primary Service Area: India (all states and union territories)
• Platform Access: Available globally via internet
• Content Focus: Indian film and media industry
• Language Support: English (primary), with regional language support planned

3.2. Service Hours

• Platform Access: 24/7/365 (subject to maintenance)
• Customer Support: Monday to Friday, 10:00 AM - 6:00 PM IST
• Scheduled Maintenance: Advance notification via email and in-app
• Emergency Maintenance: Immediate notice with estimated restoration time

4. Service Delivery Terms

4.1. Instant Services

• Account registration and basic platform access: Instant
• Profile creation and editing: Real-time
• Job search and discovery: Instant search results
• Messaging and networking: Real-time communication
• Notifications: Push notifications delivered instantly

4.2. Processing-Required Services

• Profile verification: 24-48 hours
• Premium subscription activation: 5-30 minutes
• Featured job posting approval: 2-24 hours
• Support ticket responses: 24-48 hours
• Grievance resolution: 7-15 days (as per IT Rules, 2021)

5. Delivery Confirmation

5.1. Confirmation Methods

You will receive confirmation of service delivery through:

• Email Notifications: Sent to your registered email address
• In-App Notifications: Push notifications and in-app alerts
• SMS Alerts: For critical updates (optional)
• Account Dashboard: Status updates in your profile

5.2. Proof of Delivery

• Transaction receipts for paid services
• Email confirmations with timestamp
• Service activation logs in account history
• GST invoices for subscription purchases

6. Service Delivery Issues

6.1. Non-Delivery or Delay

If you do not receive access to paid services within the stated timeframe:

• Step 1: Check your email (including spam/junk folder)
• Step 2: Verify payment status in your bank/payment app
• Step 3: Check your account dashboard for activation status
• Step 4: Contact support at Connect@crewcallerindia.in with transaction ID

6.2. Resolution Timeline

• Acknowledgment: Within 24 hours of complaint
• Investigation: 48-72 hours
• Resolution: Within 7 working days
• Compensation: Refund or service extension as applicable

7. Technical Requirements

7.1. User Responsibility

To access our services, you must ensure:

• Internet Connection: Stable broadband or mobile data (minimum 2G, recommended 4G/5G)
• Compatible Device: Smartphone (Android 6.0+, iOS 12+), tablet, or computer
• Updated App: Latest version of CrewCaller India app
• Browser: For web access - Chrome, Firefox, Safari, Edge (latest versions)
• Storage Space: Minimum 100 MB free space on device

7.2. Not Responsible For

We are not liable for service delivery issues caused by:

• User's internet connectivity problems
• Device compatibility issues
• Outdated app or browser versions
• Third-party service provider outages (ISP, cloud hosting, etc.)
• Force majeure events (natural disasters, government restrictions, etc.)

8. Data Delivery and Privacy

• All data transmission is encrypted using SSL/TLS protocols
• Services are delivered in compliance with Indian data protection laws
• User data is stored on secure servers located in India
• No physical mailing or courier of user information

9. Service Interruptions

9.1. Planned Maintenance

• Advance Notice: Minimum 24 hours via email and in-app
• Typical Duration: 2-4 hours
• Preferred Timing: Late night/early morning IST to minimize disruption
• Compensation: Subscription period extended equivalent to downtime (if exceeds 4 hours)

9.2. Unplanned Outages

• Notification: Real-time via social media and email
• Status Updates: Hourly updates until resolution
• Priority: Critical services restored first
• Post-Mortem: Incident report shared with affected users

10. Third-Party Service Dependencies

Our service delivery depends on third-party providers:

• Cloud Hosting: Firebase, Cloud Firestore (India region)
• Payment Gateway: Razorpay
• Email Services: SendGrid / Firebase Auth
• Push Notifications: Firebase Cloud Messaging
• CDN: Firebase CDN for content delivery

Delays in service delivery due to third-party outages are beyond our control but will be communicated transparently.

11. Modifications to This Policy

• We reserve the right to modify this Shipping and Delivery Policy at any time
• Changes will be notified via email and in-app notifications
• Continued use of services after policy changes constitutes acceptance
• Material changes effective 30 days after notification